Ordering & Payment
HOW TO PLACE AN ORDER
Ordering from the Dondella online store is simple, convenient and secure.
01
Choose your product(s)
Open the product you would like to purchase and, if applicable, select the appropriate colour or size. Then click “Add to cart”. Before purchasing, please check the product description, materials, measurements and care instructions.
Choosing a ring? Make sure to check your size before ordering. You can find the necessary instructions in our Ring Size Guide →
02
Check your shopping cart
In your shopping cart, you can:
change product quantities; remove products; enter a discount code or gift card code; add a suitable gift box; check your order subtotal.
03
Enter your order details
Enter the information required to complete your order: first and last name; email address; phone number; delivery address or parcel locker.
Please check that your email address, phone number and delivery details are correct before placing your order. The delivery company will use this information to notify you when your parcel arrives.
04
Choose a delivery method
All delivery methods available for your location, together with their prices, will be displayed during checkout. In Estonia, you can choose parcel locker delivery, courier delivery or collect your order in person.
For international orders, available delivery options may include parcel locker or home delivery, depending on the destination country.
05
Choose a payment method
You can pay for your order using the payment methods available during checkout. Payment options include: bank links; Visa and Mastercard; Apple Pay, Google Pay, PayPal; EstoPay, Liisi and Montonio instalment payments; bank transfer based on an invoice.
All available payment methods will be displayed during checkout. Some payment methods may be subject to the terms and conditions of the respective service provider.
06
Place your order
After checking your details, please read the Terms and Conditions of Sale and confirm your order.
If you use a bank link or another instant payment method, make sure to click “Return to merchant” after completing the payment. This allows your payment information to reach Dondella more quickly so that your order can be confirmed.
HOW TO USE A DISCOUNT CODE
Enter your discount code in the “Coupons” field in the shopping cart and apply it before paying for your order. Make sure that the discount has been deducted from the order total before completing your payment.
A discount code may be subject to conditions such as:
a minimum order value; a specific validity period; validity only on full-priced products; validity only on selected products or categories; one-time use; restrictions on combining it with other offers; discount codes cannot be used to purchase Gift Cards.
Discount code not working?
Check the campaign terms and make sure the code has been entered correctly. If the problem persists, please contact us before paying for your order.
HOW TO USE A DONDELLA GIFT CARD
Enter the code shown on your Gift Card in the “Coupons” field in the shopping cart and apply it before completing your payment.
You do not have to use the full value of the Gift Card in a single order.
Any unused balance remains available on the Gift Card until its expiry date.
If your order total exceeds the remaining balance, you can pay the difference using another available payment method.
A Dondella Gift Card is generally valid for 12 months from the date of purchase.
Gift Cards cannot be exchanged for cash.
FREQUENTLY ASKED QUESTIONS
Why haven’t i received an order confirmation?
After your order has been successfully placed, we will send a confirmation to the email address provided with your order.
If you have not received it:
check your spam and Promotions folders; make sure you entered the correct email address; check whether the payment was successful; wait a few minutes, as payment confirmation may take a little time to reach us.
If you still have not received a confirmation, email us at info@dondella.com. If the payment has already been debited from your account, do not place another order immediately. This helps avoid creating a duplicate order.
What should i do if my payment fails?
If the payment is interrupted or you receive an error message:
check whether the amount has been debited from your bank account; do not immediately make another payment if the status of the first payment is unclear.
If the amount has been debited but your order has not been confirmed, send us a copy of your payment confirmation or the payment details. We will check whether the payment has been received.
Can i change or cancel my order?
To change or cancel your order, please contact us as soon as possible
Email: info@dondella.com
Phone: +372 525 2144
Customer service: Mon–Fri, 9:00–16:30
If your order has not yet been handed over to the delivery company, we will do our best to make the requested change.
If your order has already been dispatched, you can exchange or return the product in accordance with our Exchanges and Returns policy.
Can multiple orders be combined into one shipment?
If you have placed several orders and they have not yet been prepared for dispatch, please contact us as soon as possible.
Where possible, we will combine them into a single shipment.
Email: info@dondella.com Phone: +372 525 2144 Customer service: Mon–Fri, 9:00–16:30
When will my order be prepared?
We begin preparing your order once payment has been confirmed.
For payments made by bank transfer, processing begins once the payment has reached Dondella’s bank account. If possible, send us your payment confirmation so that we can confirm and process your order more quickly.
Is ordering secure?
Payment for your order takes place in the secure environment of your chosen bank or payment service provider.
For more information about how Dondella processes your personal data, please see our Privacy Policy.
Can i place an order in a company’s name?
Yes. If you would like the invoice to be issued to a company, add the following information in the order notes field during checkout:
company name; company registration number; VAT number, if applicable; company address.
Do i need to create an account to place an order?
No. You can order from the Dondella online store without creating an account.
Creating a customer account is optional and allows you to view your order details and purchase history more conveniently in the future.
NEED HELP WITH YOUR ORDER?
We are happy to help with questions about products, sizing, ordering or payment.
Email: info@dondella.com Phone: +372 525 2144 Customer service: Mon–Fri, 9:00–16:30