Privacy Policy
Dondella respects your privacy and processes personal data carefully and in accordance with applicable data protection requirements. This Privacy Policy explains what personal data Dondella processes, how it is used, who we may share it with, how long we retain it and what rights you have.
WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
The controller responsible for processing your personal data is:
Dondella OÜ
Registry code: 12584673
VAT number: EE101718097
Address: Ahtri tn 6a, 10151 Tallinn, Estonia
Email: info@dondella.com
Phone: +372 525 2144
Website: www.dondella.com
If you have any questions about the processing of your personal data, you can contact us at info@dondella.com.
COOKIES AND SIMILAR TECHNOLOGIES
The Dondella website uses cookies and similar technologies.
Cookies that are necessary for the operation of the website may be used without separate consent. Analytics, marketing and other non-essential cookies are activated according to your cookie preferences.
You can change your preferences at any time using the Cookie Settings link available on the website.
More detailed information about cookies, their purposes and the services used can be found on our Cookie Policy page.
WHAT PERSONAL DATA DO WE PROCESS AND WHERE DO WE GET IT FROM?
Depending on how you use the Dondella online store and services, we may process the following categories of personal data.
CONTACT AND PERSONAL DETAILS
Your name, email address, phone number, billing and delivery address, and company details if the order is placed in a company’s name.
ORDER AND PURCHASE DATA
Products ordered, order value, delivery and payment method, and information relating to orders, returns, exchanges and refunds.
PAYMENT DATA
Information relating to payment status and transactions that is necessary for fulfilling orders and accounting purposes. Dondella does not see or store your online banking passwords or full bank card details.
CUSTOMER ACCOUNT DATA
If you create a customer account in the Dondella online store, we process the contact details, delivery addresses, order history and technical account data required for the account to function.
CUSTOMER SERVICE DATA
Correspondence, order information, information relating to claims and repairs, photographs and other information that you provide when contacting us.
MARKETING AND WEBSITE USAGE DATA
If you have subscribed to our newsletter or given the relevant consent, we may process data relating to email marketing. When you use our website, technical and website usage data may also be processed depending on your cookie preferences.
We require contact, delivery and payment information in order to process and fulfil your order. If this information is not provided, we may be unable to fulfil the order.
Subscribing to the newsletter is voluntary.
WHY DO WE USE PERSONAL DATA AND ON WHAT BASIS?
RECEIVING AND FULFILLING ORDERS
We use personal data to process orders, confirm payments, prepare products for dispatch, arrange delivery, manage returns and exchanges, and communicate with you regarding your order.
ACCOUNTING AND LEGAL OBLIGATIONS
We process transaction and invoice data in order to comply with accounting requirements and other legal obligations.
CUSTOMER SERVICE, CLAIMS AND REPAIRS
We use the information you provide to answer questions, resolve claims, assess products and arrange repairs.
CUSTOMER ACCOUNT MANAGEMENT
If you create a customer account, we use your data to operate the account and make order management easier.
NEWSLETTERS AND OFFERS
If you have given consent to receive our newsletter, we use your email address to send Dondella news and offers.
Where permitted by law, we may also send existing customers information about similar products and offers, provided that they have been given an easy way to opt out of marketing communications.
WEBSITE ANALYTICS AND ADVERTISING
With your consent, we may use website usage data to assess website performance, understand customer interests, measure advertising effectiveness and display more relevant advertising.
WHO MAY WE SHARE YOUR DATA WITH?
We do not sell customer personal data or share it with third parties for their own marketing purposes.
We share data only to the extent necessary to provide our services, operate our business or comply with legal obligations.
The following categories of service providers may process personal data:
PAYMENT AND BANKING SERVICE PROVIDERS
Information required to process a payment is shared with the bank or payment service provider selected by you.
DELIVERY AND COURIER COMPANIES
To deliver your order, we provide the selected delivery company with the necessary contact and delivery information.
ONLINE STORE, HOSTING AND IT SERVICE PROVIDERS
Service providers may process limited personal data where necessary to operate and maintain the online store and website.
EMAIL MARKETING SERVICE PROVIDERS
Information required for newsletters and automated customer communications may be provided to the email marketing platform used by Dondella.
ANALYTICS AND ADVERTISING SERVICE PROVIDERS
If you have given the relevant consent, website usage data may be processed by analytics and advertising platforms used by Dondella.
ACCOUNTING, LEGAL AND OTHER PROFESSIONAL SERVICE PROVIDERS
Where necessary, service providers may process personal data to the extent required to perform their services.
PUBLIC AUTHORITIES AND OTHER COMPETENT AUTHORITIES
We may disclose personal data where we are legally required or otherwise lawfully entitled to do so.
TRANSFERS OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA
Some IT, analytics, advertising or marketing service providers used by Dondella may process personal data outside the European Economic Area. In such cases, safeguards required under European Union data protection law are used, such as an adequacy decision by the European Commission, Standard Contractual Clauses or other valid safeguards.
HOW LONG DO WE RETAIN PERSONAL DATA?
We retain personal data only for as long as necessary to fulfil the purpose for which it was processed, unless a longer retention period is required by law.
ORDER AND ACCOUNTING DATA
Accounting source documents and related data are generally retained for seven years from the end of the financial year in which the transaction was recorded in the accounts.
CUSTOMER ACCOUNT DATA
We retain customer account data for as long as the account is in use or until the account is deleted, except for data that we are required to retain due to legal obligations or possible legal claims.
CUSTOMER SERVICE, CLAIM AND REPAIR DATA
We retain this information for as long as necessary to resolve the enquiry or claim and to establish, exercise or defend possible legal claims.
MARKETING DATA
We process data relating to newsletters and other marketing until consent is withdrawn, the customer unsubscribes, or another legal basis for marketing ceases to apply.
COOKIE AND WEB ANALYTICS DATA
Retention periods depend on the specific cookie or service and are described on our Cookie Policy page.
HOW DO WE PROTECT YOUR DATA?
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or damage.
Access to personal data is limited to employees and service providers who need the information in order to perform their duties or provide services.
WHAT ARE YOUR RIGHTS?
You have the right to know what personal data we process about you and, where necessary, to request that inaccurate data be corrected.
Depending on the circumstances, you may also have the right to:
request deletion of your personal data or restriction of its processing; request, in certain cases, that your data be provided to you or transferred to another service provider; withdraw previously given consent at any time.
You can unsubscribe from marketing emails at any time.
HOW CAN YOU EXERCISE YOUR RIGHTS?
To exercise your rights, please contact us.
We generally respond to requests within one month. Where necessary, this period may be extended, in which case we will inform you.
Email: info@dondella.com
Customer service: Mon–Fri, 9.00–16.30