Jewelry must be taken good care of so that it retains its beauty and shine!

Jewelry is a design element, which shine and effect must be carefully maintained!

Fashion jewelry and gold-plated silver jewelry are more demanding when it comes to jewelry care, because different metals are combined in their manufacture.

The natural property of silver 925 is oxidation, i.e. tarnishing. This is caused by many factors: air, humidity, PH level of the skin, sweat, cosmetics, chemical liquids, perfume, hairspray, chlorine water, etc. It is recommended to take off jewelry when doing housework, washing hands, applying creams and going to the sauna! Jewelry needs to be kept separately from each other and in a dry environment!

When buying GOLD-PLATED silver jewelry, it must be taken into account that it is 925 SILVER. The thickness of the gold layer applied to the surface of the silver jewelry is only 1-3 microns (depending on the jewelry), and therefore the gold does not add any additional valuable precious metal value to the jewelry. The gold layer can wear off as a result of strong and constant friction. Gilding is intended as a visual design element to finish off a piece of jewelry! GOLD PLATED SILVER JEWELRY IS NOT GOLD JEWELRY!

Over time, silver will undergo a NATURAL OXIDATION PROCESS, resulting in tarnishing of the gold layer. It has nothing to do with the QUALITY of the jewelry!

In order to preserve the shine, the jewelry needs periodic cleaning and compliance with the mentioned maintenance rules!

We recommend cleaning the jewelry with a soft cloth and the natural cleaning agent CARNAUBA!

Jewelry must be protected from shocks, falls and impacts. Jewelry is delicate and deforms as a result of physical pressure or stretching. You have to be especially careful with jewelry decorated with crystals and stones!

Remove jewelry before going to bed, sauna, bath, shower, sports, housework, etc. The jewelry is delicate and does not withstand heat, moisture or friction!

Make sure that the jewelry does not come into contact with various chemical substances (perfume, hairspray, sweat, household chemicals, etc.). They contribute to the oxidation of the metal, loosening of the jewels fixed with glue, and the jewels lose their shine!

When removing jewelry, be very careful not to pull the stone. As a result of pulling, the stone may come out of its place or the stone attachment may be damaged. The same can happen when jewelry is dropped!

It must be ensured that the jewelry and its details (including stones, pearls) do not get caught on clothes – their shape can be deformed if this happens!

Keep your jewelry items separately in a box or bag! (It is best to keep the jewelry closed in a pouch bag, as sometimes the material used in the manufacture of the box, glue, etc. can contribute to tarnishing).

Keep your jewelry in a dry and dark place! Do not keep jewellery in bathroom as it is too humid. Humidity may damage jewellery and its components.

After wearing a piece of jewelry, put it under cool flowing water and dry by dabbing it with a soft piece of cloth.

NB! Do not do this with fashion jewelry, especially with zircons!

Avoid dropping the jewellery or hitting it against something as this may cause damage to the items and their components!

Damage caused by improper handling of jewelry or normal wear and tear is not covered by the warranty! You have to be especially careful with coated surfaces that are sensitive to external influences and products with matte finish.

In the case of defective goods, the consumer has the right to file a claim, for which the purchase documents must be kept!

The warranty does not apply to jewelry that has been repaired, reworked or had it done by another goldsmith!

CLAIMS ARE NOT SUBJECT TO FREE SATISFACTION IF THE PRODUCT HAS BEEN USED IN AN INCORRECT WAY AND THE PRODUCT FAILURE IS CAUSED BY MISUSE OR NEGLIGENT MAINTENANCE! Therefore, we urge you to follow the instructions and reminders for wearing jewelry given above!

 

FOLLOW THE INSTRUCTIONS AND YOUR JEWELRY WILL RETAIN ITS BEAUTY AND SHINE!

Wishing you shining purchases!

The team of Dondella