Unfortunately we do not cover the cost of returning or exchanging from abroad. If you plan to return or exchange the goods from outside Estonia, please note that you have to pay for return shipping yourself.
Properties of each product are listed in its description.
Images of products are illustrative. Online shop shall not be liable for the following: colour, shape or other parametres of item(s) in the online shop do not correspond to the actual size, shape or colour due to peculiarities of Buyer`s screen.
Pursuant to § 56 subsection 1 in Law of Obligations Act, Buyer shall retain the right to withdraw from the contract during the 14 days following the receipt of item(s). When returning an item, the following shall be adhered to:
Returned item(s) must be unused, undamaged and in the original packaging; item(s) must be undamaged, i.e. without mechanical or other damage; item(s) must be unused and having the correct appearance – undamaged labels, untorn protective films, etc. (this shall not be applicable in case a substandard item is returned).
When returning an item, document confirming the purchase must be presented (confirmation of payment); Seller shall have the right to reject the item(s) returned by Buyer in case conditions of return have been disregarded.
Buyer shall not retain the right to withdraw from the purchase-sale contract in case Buyer has damaged the item(s) or appearance has changed significantly; hair accessories and jewellery cannot be returned in case Buyer has damaged the packaging (except when it is not possible to retrieve the item from its packaging in any other way).
Dondella OÜ shall not be liable for the following:
Damage caused to an item due to Buyer or negligence; defects caused by abnormal use of the item; normal wear and tear of item(s) when used for its intended purpose.
Item return costs shall be paid by Buyer, except for when item(s) are returned due to being not the correct item or defective.
In order to return an item, an application must be sent to firstname.lastname@example.org within14 days of receipt of item(s). Return application must contain Buyer`s name, name of item(s), reason for return, bank account number and its holder`s name.
Refund shall be paid to Buyer after the returned item(s) have been checked, but not later than within 14 days following the receipt of item(s) by the online shop.
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